Aidrix: AI-Powered Civic Issue Reporting and Tracking Platform

Abstract

Civic issues like potholes, garbage overflow, and broken streetlights often go unaddressed because of poor reporting systems and a lack of transparency. Aidrix is a platform for reporting and tracking civic issues, powered by AI and built using the MERN stack. It allows citizens to report problems through a web interface where they can upload images, provide text descriptions, and use automatic geolocation. Complaints are stored in MongoDB, and an AI module sorts the issues by type and severity. Authorities can track reports through an admin dashboard, look at trends, and manage the resolution process. Features like heatmap visualization, notifications, and feedback mechanisms increase transparency and accountability. Aidrix improves efficiency and trust in managing civic issues by blending artificial intelligence with modern web technologies.

Introduction

Rapid urban growth has intensified civic infrastructure problems such as damaged roads, garbage overflow, water leakage, and faulty street lighting, while traditional complaint-handling systems remain slow, fragmented, and inefficient. These limitations reduce transparency, delay issue resolution, and weaken public trust. To address these challenges, Aidrix is introduced as a unified, AI-powered civic issue reporting and management platform.

Aidrix enables citizens to report civic problems through a user-friendly web interface by submitting descriptions, images, and geolocation data. Using artificial intelligence, the system automatically classifies complaints by category, urgency, and location, ensuring they are routed to the appropriate authorities without manual intervention. The platform supports real-time tracking, automated notifications, and feedback collection, improving communication between citizens, workers, and administrators.

Built using the MERN stack, Aidrix integrates AI analytics for hotspot detection, trend analysis, and priority scoring, helping municipal authorities make data-driven decisions and allocate resources efficiently. Interactive mapping visualizes complaint locations, while dashboards enhance transparency and citizen engagement.

Overall, Aidrix promotes smarter urban governance by increasing accountability, strengthening citizen participation, improving response times, and enabling more efficient and transparent management of civic infrastructure issues.

Conclusion

Aidrix successfully demonstrates the application of artificial intelligence and the MERN stack to streamline civic issue reporting and enhance urban governance. The platform improves transparency, minimizes response delays, and encourages active citizen participation. Future enhancements will focus on multilingual chatbot integration, predictive analytics for proactive issue management, and seamless integration with municipal APIs to support large-scale deployment.

References

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Copyright

Copyright © 2026 Kamatchi T P, Thilakaveni P, Aadithya M K, Amuthenian S A, Karthikeyan R, Varun Balaji P. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.