A Review on Edu-Notify: Automated Postcall Text Messaging System

Abstract

The Automated Post-Call Text Messaging System (APCMS) aims to transform how colleges connect with students and their families by sending customized information right after a phone call ends. This system seeks to improve engagement, boost conversion rates, and enhance the overall experience of inquiries about admissions. By automating follow-up communication, APCMS guarantees that each prospective applicant receives relevant information about the college’s programs, facilities, and services, making the admission process smoother. APCMS captures essential details from calls made to prospective students and their parents, then automatically sends a personalized text message once the call is over. The messages provide useful information about the college, such as details on programs, campus amenities, scholarships, or upcoming events. This method ensures that potential students receive the specific information they need right away, increasing the chances they\'ll stay engaged. The system integrates easily with the college’s admission management system, allowing it to gather relevant data and personalize messages as needed. College staff can effortlessly manage message templates, tweak content, and update details without needing advanced technical skills. The system also supports multiple languages, ensuring that all potential students and their families can access the information. By providing personalized and timely information, APCMS significantly boosts engagement and enhances the admission experience, making it more likely that inquiries will turn into enrollments. It\'s built to handle high volumes of inquiries, especially during busy admission times, and its ability to integrate with tools like CRM systems allows colleges to create a well-rounded communication strategy.

Introduction

In today’s fast-paced digital world, timely and effective communication is crucial, especially in higher education admissions where converting inquiries into enrollments is competitive. The Automated Post-Call Text Messaging System (APCMS) addresses the challenge of manual follow-ups by automatically sending personalized text messages immediately after inquiry calls end. This helps keep prospective students engaged, provides quick responses, and improves satisfaction and conversion rates.

The system integrates with telephony, CRM, and SMS providers to send relevant messages based on call data and inquiry types. It uses an Android app for staff to manage calls and message templates, backed by a server and database for data storage and analytics. Benefits include improved engagement, reduced manual workload, and consistent communication, while challenges involve setup complexity, data accuracy, and reliance on SMS services.

APCMS is primarily designed for college admissions but can be adapted for customer service in education, corporate client follow-ups, healthcare appointment reminders, and government or nonprofit information delivery.

Conclusion

The Automated Post-Call Text Messaging System( APCMS) is a precious tool for perfecting communication in council admissions by automating follow- up dispatches. It helps close the gap between original contact and farther engagement, addressing a crucial challenge for institutions that strive to maintain timely communication with prospective scholars. As the number of inquiries about programs and aid rises, it’s vital to insure responsive and particular communication to encourage interest. A significant advantage of APCMS is its robotization, which reduces the need for admissions staff to manually shoot follow- up dispatches, cutting down crimes and saving time. This lets the platoon concentrate on more complex tasks rather of routine dispatches. also, APCMS ensures that prospective scholars admit accurate, up- to- date information which can be a vital factor in a competitive terrain. APCMS also offers precious data perceptivity by tracking criteria like communication delivery and response rates. This helps admissions brigades estimate and ameliorate their communication strategies allowing for quick adaptations grounded on factual stoner . In summary, APCMS is an important advancement in automating follow- up communication in council admissions. By delivering timely, individualized information, it tackles common challenges in maintaining engagement and boosting conversion rates. While careful integration and compliance are necessary, the advantages time savings, enhanced data perceptivity, and bettered stoner experience overweigh the challenges. As educational institutions contemporize their communication, APCMS presents a dependable, scalable result that meets the demand for responsive relations.

References

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Copyright

Copyright © 2025 Prof. Rushikesh Bhalerao, Nikhil Gadakh, Atharv Jawale, Tushar Gawali, Niraj Badgujar. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.