Serving robots as emerging service providers, in combination with novel technologies like artificial intelligence, have the potential to enhance service outcomes and customer experience and may already be transforming the service delivery process. At present, the study focused on service robots has matured sufficiently to warrant an overview of the research on the ways in which service robots have been employed. This study conducts a systematic literature review of the academic corpus focused on service robots (N = 28). We report the research methods, application contexts and robot types of service robot research to understand how service robots participate in service delivery, what technological characteristics of service robots are commonly analyzed, and the potential service outcomes of service robot use. This review shows that overall, service robots have a high potential to delivery services in service contexts, and will be widely used and bring more rich service experience to people.
Introduction
Recent technological advances have greatly impacted home automation, particularly through the development of Mini Serving Robots—autonomous smart robots designed to improve daily living by automating household chores, enhancing security, and assisting individuals with mobility or health challenges. These robots leverage AI, machine learning, robotics, and IoT to perform tasks such as cleaning, delivering items, monitoring for intruders, and interacting with other smart home devices, thereby increasing convenience, efficiency, and safety.
The literature review highlights existing technologies like Roomba robotic vacuums, intelligent cleaning robots enhanced by neural networks, and security robots equipped with AI-based vision systems for autonomous patrolling and threat detection.
The software implementation section details the use of Arduino IDE for programming these robots, explaining basic software setup, uploading programs to Arduino boards, and key programming concepts such as sketches, program structure, and data types.
The results emphasize that Smart Home Robots represent a major advancement in home automation, capable of autonomous navigation using various sensors to adapt to environments, avoid obstacles, and intelligently support household tasks and elderly care, thereby improving efficiency, safety, and quality of life.
Conclusion
The proposed system offers a user-friendly interface, such as voice control and mobile app integration, making it accessible for everyone, including non-technical users. The robot can interact with other smart home devices, contributing to the seamless integration of household systems, enhancing the overall efficiency and energy management of the home. In addition to reducing the burden of repetitive tasks, it adds an extra layer of security by monitoring the premises, sending alerts, and even assisting in emergency situations. In conclusion, the Smart Robot at Home is not just a technological innovation but a practical solution to the evolving needs of modern households. As smart homes continue to gain popularity, robots like these are expected to become an integral part of everyday life, offering substantial improvements in comfort, security, and quality of life. With ongoing advancements in AI and robotics, the future holds the promise of even more sophisticated and versatile robots that will further transform how we live and interact with our living spaces.
References
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