Geospatial Civic Issue Reporting Platform using Interactive Web Maps

Abstract

Rapid urbanization has led to a significant increase in civic issues such as potholes, waste accumulation, and infrastructure failures, while traditional complaint systems remain inefficient and lack transparency. This paper presents NagarSeva, a real-time geospatial civic issue reporting platform that enables citizens to report urban problems using an interactive map interface. The system allows users to submit geo-tagged complaints with multimedia evidence and track their status in real time. By integrating modern web technologies such as React, Leaflet, and Supabase, the platform ensures scalability, real-time synchronization, and secure data management. The proposed system enhances transparency, improves response time, and strengthens citizen participation. The results demonstrate that digital civic platforms can significantly improve communication between citizens and authorities, contributing to smarter and more efficient urban governance.

Introduction

The NagarSeva system is a web-based civic issue reporting platform designed to improve urban governance by enabling citizens to report and track problems like potholes, garbage overflow, and infrastructure damage in real time.

Traditional complaint systems are often manual, slow, and lack transparency. To address this, NagarSeva integrates modern web technologies, geospatial mapping (GIS), cloud databases, and real-time updates to make civic reporting more efficient and transparent.

Citizens can submit complaints through a web/mobile interface by providing issue details, images, and precise GPS-based locations using an interactive map. The system uses a backend cloud architecture (Supabase) to store and process data, while administrators manage issues through a centralized dashboard where they can assign tasks and update complaint status.

Key features include real-time tracking of complaints, map-based visualization of issues, automated notifications, and improved accountability between citizens and authorities. The system also supports structured workflows for issue classification, prioritization, and resolution tracking.

Conclusion

This paper presented NagarSeva, a real-time geospatial civic issue reporting platform that integrates modern web technologies, GIS mapping, and cloud-based services to address urban civic challenges. The system enables citizens to report issues easily using an interactive map, while providing administrators with a centralized dashboard for efficient management and resolution. The use of geo-tagging, image-based reporting, and real-time updates improves the accuracy, transparency, and responsiveness of the system. Crowdsourced reporting allows citizens to actively participate in identifying problems, thereby enhancing the overall efficiency of civic governance [6]. Additionally, the system ensures seamless communication between users and authorities through real-time data synchronization, reducing delays in issue resolution. The scalable architecture makes the platform suitable for smart city applications and large urban environments. Overall, NagarSeva demonstrates an effective approach to improving civic engagement and urban management through technology.

References

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Copyright

Copyright © 2026 Mishra Sakshi Kamal, Qureshi Faiza Anis, Shaikh Faiz Asif, Mrs. Manjiri Gogate. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.