PawStay - Smart Pet Homestay and Caretaker Management System

Abstract

PawStay–Smart Pet Homestay and Caretaker Management System is a web-based application developed using ASP.NET C#on the .NET Framework 4.5 to provide a secure and efficient platform for managing pet care services. The system follows a three- role architecture consisting of Admin, Caretaker, and User (Pet Owner), ensuring organized workflow management and controlled access. A secure registration and authentication mechanism is implemented, where users and caretakers must undergo administrative approval. To enhance security, an OTP-basedverification system using SMTP email services is integrated, ensuring that only verified users can access the platform and perform sensitive operations. Once authenticated, users can manage profiles, add pet details, search for caretakers, and request bookingsbased on flexible time durations such as daily, weekly, or monthly. Caretakers can accept or reject requests, after which users can proceed with payment through adummy paymentgateway.Thesystemalsosupportsreal- time booking tracking and status updates. Additional features include date-wise task updates by caretakers, direct chat communication, and a rating system.TheAdminmoduleenablesmonitoring,approval control, and report generation, making the system reliable, transparent, and user-friendly.

Introduction

The text presents PawStay, a web-based pet homestay and caretaker management system developed to address challenges faced by pet owners in finding reliable and transparent pet care services. Traditional methods lack proper monitoring, secure payments, and structured communication, which PawStay aims to solve through a centralized digital platform.

The system is built using ASP.NET C# on the .NET Framework and operates with three main roles: Admin, Caretaker, and User (Pet Owner). Admins manage approvals and system monitoring, caretakers handle services and bookings, and users can register pets, search for caretakers, make bookings, and provide feedback. Security is enhanced through OTP-based email verification and admin approval.

Key features include a booking system (daily, weekly, monthly), payment processing (dummy gateway), real-time chat between users and caretakers, a chatbot for support, rating and review functionality, and a static pet diet plan module. The system ensures transparency, efficient communication, and structured workflow.

The methodology follows a three-tier architecture (presentation, business logic, and database layers) and includes detailed workflows for users, caretakers, and admins. Supporting research highlights advancements in AI-based pet care, IoT monitoring, and smart pet technologies, suggesting future enhancements.

Results show that PawStay performs effectively in terms of functionality, security, and usability. Features like role-based access, booking management, chat, and rating systems work reliably, while security mechanisms prevent unauthorized access. Overall, PawStay provides a scalable, secure, and user-friendly solution that improves trust, efficiency, and convenience in pet care management.

Conclusion

ThePawStaySmartPetHomestayandCaretakerManagementSystemhasbeensuccessfullydesignedandimplementedusingASP.NETWebFormswithC#onthe.NET Framework 4.5 to provide a secure, reliable, and structured platform for managing pet care and homestay services. The system effectively digitizes the traditional process of finding and managing pet caretakers by introducing a centralized, role-based web application. The application integrates three primary roles—Admin, Caretaker, and User—each with clearly defined functionalities to ensure systematic workflow management. The implementation of OTP-based email verification using SMTP, combined with admin approval, strengthens authentication and enhances overall system security. Role- based access control and session management further ensure that users can access only authorized features. The booking module successfully supports flexible booking options, including specific date-based, weekly, and monthly reservations. The caretaker approval mechanism ensures accountability,whilethedummypaymentgatewaysimulates secure transaction processing before confirming bookings. Date-wisestatusupdates,chat functionality, chatbotsupport, and a rating and review system enhance transparency, communication, and service quality. The system demonstrates improved efficiency, better record management, secure data handling, and enhanced trust between pet owners and caretakers compared to manual processes. By integrating authentication, booking automation,communicationtools, andfeedbackmechanisms within a single platform, PawStay achieves its objective of providing a comprehensive smart pet care management solution. In conclusion, PawStay serves as a scalable and secure foundation for modern pet homestay services. With future enhancements such as real-time payment integration, mobile application support, and AI-based chatbot functionality, the system can be further expanded to meet growing market demands and technological advancements.

References

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Copyright

Copyright © 2026 Ms. A. B. Parandekar, Palak Rajendra Shirbhate, Manaswi Manoj Malatpure, Aayush Suresh Kandalkar, Vaishnavi Sunil Madavi, Sarthi Gajanan Thokal. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.