Authors: Sunil Kushwaha, Prof. Bhanudas Satam
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Innovation is progressing quickly in practically every one of the fields, not in a moment but rather consistently. With this speedy advancement in innovation, huge development has been seen in the worldwide computerization industry. The utilization of robotization strategies is in ceaseless development and it is expected for an anticipated future. Robotic Process Automation is one of the surprises in the computerization business and extends higher likely to the extent that use and staff execution in the approaching year is ordinary. Just like the advantage of making mundane tasks more reliable, quicker, and with greater outcomes. With such distinct advantages, it\'s hard not to become exuberant with mechanization, but rather bouncing in aimlessly can present huge outcomes while attempting to scale or assess your ROI. Huge undertakings are as yet battling to scale RPA (just 3% of bot arrangements arrive at scale). The business processes they decide to robotize might be a contributor to the issue. Despite the fact that the amazing open doors and possibilities for Robotic Process Automation are adequate, truly, RPA isn\'t appropriate for each cycle. We\'ve consistently supported that one of the keys to scaling RPA, is picking the right cycles to automate.
Robotic Process Automation (RPA) emerges as software technology that automates rules-based business processes that include routine errands, organized information, and deterministic results. The potential for Robotic Process Automation (RPA) to dispose of the commonplace, tedious assignments so venture ability can zero in on higher-esteem expectations is irrefutable. Ordinary administrative centre representatives, as a matter of fact, spend up to 80 percent of their day on such unremarkable exercises. These laborers are filling in structures, making monotonous computations, and handling orders — everything that is crucial for consumer loyalty yet drawn out for representatives. Robotic Process Automation enables enterprises to create true virtual workforces that drive business agility and efficiency. Robotic Process Automation (RPA) utilizes the most recent programming innovations to consequently deal with PC undertakings that are exceptionally organized, daily practice, and dreary. For undertakings that are generally determined by rules, timetables, or occasions, a robot can jump in the driver's seat and take care of business. Bots complete business processes, similarly to an individual would, however quicker than expected, with more noteworthy exactness, and for a portion of the expense. Bots can do things like mechanizing information passage, information move, and check errands, distinguishing and separating information, and playing out a large number of characterized activities. RPA stands apart for its capacity to affect business results, bringing about critical ROI. However, programming robots can do it faster and more dependably than people.
Robotic Process Automation (RPA) has become immovably settled in banking, protection, and other enormous organizations. In these sorts of associations, it is easy to conclude which cycles ought to be automated first, because of their scale. The case is slightly different for companies in the small or medium-sized segment. Here, it is definitely more difficult to identify such processes and appoint the person responsible for finding them and calculating RPA profitability. With such stark benefits, it’s hard not to become overzealous with automation, but jumping in blindly can pose significant consequences when trying to scale or evaluate your ROI. Large enterprises are still struggling to scale RPA (only 3% of bot deployments reach scale). The business processes they choose to automate may be part of the problem.
Completely understanding any process that you’re thinking about automating is paramount. That means fully understanding every step of the process, the process’s objective, and most importantly, its business context or how it fits into the big picture. A common mistake many large enterprises make when implementing RPA is to hasten their approach and automate processes that are flawed to start with. A basic principle of process automation is that only clearly defined, standard, and precise processes are fit for automation. Most large organizations don’t have clearly defined, standard processes. If you take something as simple as processing an invoice, I’d wager there are several different ways your organization processes invoices. Automating the same process six times in six different ways is a waste of resources and will only add barriers in any attempt to scale. Understanding your processes is the first step to standardization and then optimization, which lends itself beautifully to automation.
Before we start process identification for RPA There are many ways, technological and otherwise, to optimize processes. The search for the first process for Robotic Process Automation should be based on your answers to some general questions.
What do I want to achieve with robotic process automation
There is a belief that automation is designed to replace humans, or in other words to cut a specific number of jobs. Indeed, this is a more common approach in large RPA projects. In SMB companies, these savings are not directly reflected in the process cost itself, so when considering Robotic Process Automation itis also a good idea to look at the other benefits we can achieve:
A. Efficiency Improvement
Our goal may be to provide employees with the tools to be more productive.
B. Error Reduction
If the cost of an error in a process is high in your industry, RPA may be a good idea.
C. Making The Process Independent Of People
If you recognize the danger of key processes in an organization being dependent on the availability of people, then such independence could be the goal of RPA.
D. Better Team Satisfaction
You may find that implementing RPA does not reduce costs, but it will increase team satisfaction.
Who is to be responsible for identifying processes for automation:
In large organizations, separate teams are set up to identify processes and develop automation knowledge across departments. So how do you approach this in a smaller organization? Should it be IT, business people, or perhaps a designated person from each department? Here, unfortunately, there is no single answer. It very much depends on what the organization looks like. One thing is certain: it is the business and those in management who should look after the project, as they are the ones able to delegate work effectively and have the broadest view of how it looks from a company-wide perspective.
Is automation of business processes the best way to automate in my case:
RPA is just a tool, one of many, for automation and optimization within the company. However, to be effective, it needs to have the right input data. In the case of RPA, it is about properly defined processes. In addition, these processes should be mature. In addition, we need to be aware that in many cases we will find other tools to deliver the expected results more quickly and easily. A case in point is the combination of RPA and workflow platforms.
A. Define your RPA Criteria
B. Define your RPA Objectives
Everyone has the same RPA objectives: to eliminate mundane, repetitive tasks so your workforce can focus on higher-value efforts while making those mundane tasks more reliable, efficient, and with higher-quality results, to deliver business objectives and customer satisfaction.
Are there any processes creating bottlenecks
Are there processes that need more resources in order to be scaled
Are parts of your talented, knowledgeable workforce executing tasks that require no critical thinking skills that consume their time
Have operations suffered from error-prone data entry
C. What to Avoid When Selecting Automation Candidates
Avoid automating processes that are hosted in or linked to legacy applications that will be depreciated soon, as you are less likely to realize the full ROI and will be incapable of scaling your automation initiative in the long run.
Do not automate a flawed process. While automation may seem like the quickest, easiest, and perhaps even the cheapest way to improve an operation, it is always better to optimize or reengineer a process before (or instead of) automating a broken system.
A process may check all the boxes of what to look for in an RPA candidate and seem to be an ideal process to automate, but if it only takes 30 minutes for an associate-level employee to complete then the cost savings would never provide a return on investment.
It is important to understand all the steps in the process as well as the impact it has on the department and/or the organization from end to end. While it may seem obvious, people often overlook the big picture, and increasing the speed and efficiency of a few steps in a process only to get bottlenecked at the next step/phase/department does not really improve your operation.
While using OCR (Optical Character Recognition) software to read, transcribe, and format hand-written documents is a useful and common automation capability, it is another type of automation that is best suited for an experienced automation team and less ideal for an introduction to RPA.
Processes involving human judgment should be avoided for RPA proof of concepts and first-phase implementations as hybrid automation are more successful when implemented when the organization has an established and experienced automation team or with the assistance of RPA implementation consultants.
Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The potential for Robotic Process Automation (RPA) to eliminate mundane, repetitive tasks so enterprise talent can focus on higher-value deliverables is undeniable. As is the benefit of making those mundane tasks more reliable, faster, and with higher-quality results. In this paper, we have discussed how to identify candidate tasks which best suitable for Robotic Process Automation. Whether the automating process is a good idea for an organization or not. We discussed the criteria and basic objectives for selecting the candidate process to automate.
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Copyright © 2022 Sunil Kushwaha, Prof. Bhanudas Satam. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.