Service at Your Home - An On-Demand Web-Based Home Service Platform

Abstract

The increasing use of digital technology has changed the way people access household services. Traditional methods of finding service providers are often time-consuming, unreliable, and inefficient. This project, titled “Service at Your Home – Web Based Service Platform,” proposes a secure and user-friendly web application that connects customers with verified service providers. The system allows users to search, book, pay, and track services online. Service providers can manage profiles and bookings through a structured dashboard. Developed using React (frontend), Node.js (backend), Supabase (database and authentication), and Tailwind CSS (UI styling),the platform ensures scalability and security. The project improves convenience, transparency, and trust in household service management. The platform enables customers to register, search, and book services online, while service providers can create verified profiles, manage bookings, and offer services through a structured digital interface. The system integrates online payment gateways, QR-based verification, real-time service tracking, and feedback mechanisms to ensure transparency, safety, and convenience.The proposed platform will function as a web-based application, where customers can register, search, and book home services seamlessly. Service providers, on the other hand, can create verified accounts, list their services, and receive job requests from customers in real time. The platform aims to simplify the entire process of service discovery, booking, payment, and feedback under a single system. With the integration of online payment gateways, QR-based security checks, and real-time service tracking, the project emphasizes transparency, convenience, and security for end users. Customers will not only save time but also gain confidence by dealing with verified professionals, while service providers benefit from a structured digital marketplace to expand their reach.

Introduction

The project “Service at Your Home – Web Based Service Platform” is a modern, secure, and user-friendly web application designed to streamline access to household services such as plumbing, electrical work, cleaning, and maintenance. It addresses limitations of traditional service methods, which are often time-consuming, unreliable, and unsafe.

Key Features & Functionality:

• Centralized Digital Platform: Allows customers to search, book, and manage services from a single interface.
• Verified Service Providers: Only admin-approved providers can offer services, enhancing trust and safety.
• Real-Time Tracking: Customers can monitor the live location of service providers, improving transparency and time management.
• QR Code Verification: Ensures customers can confirm the identity of service providers before service begins.
• Notifications & Reminders: Automated alerts prevent missed appointments and improve coordination.
• Complete Service Management: Includes invoice generation, issue reporting, and admin monitoring for smooth operation.

Technologies Used:

• Frontend: React, Tailwind CSS for responsive and interactive UI.
• Backend: Node.js for API and business logic handling.
• Database & Authentication: Supabase for real-time operations and secure login.

Objectives:

1. Create a user-friendly and efficient platform for both customers and providers.
2. Ensure security and trust through provider verification and QR-based identity checks.
3. Provide real-time tracking and timely notifications to enhance service transparency.
4. Implement end-to-end service management, including booking, payments, and issue resolution.

System Analysis:

• Existing systems rely on manual or unstructured methods, lack verification, real-time tracking, notifications, and complete service management, resulting in inefficiency and low reliability.
• Proposed system offers a structured, scalable, and secure solution with advanced features that improve convenience, transparency, and user trust.

Development Process:

• Ideation & Brainstorming: Explored web and mobile solutions, focusing on usability, scalability, and real-time features.
• Solution Design: Modular architecture with key modules for booking, provider verification, tracking, notifications, and issue reporting.
• Problem-Solution Fit: Directly addresses challenges such as lack of trust, inefficiency, missed appointments, and poor service management, while providing a scalable and adaptable platform for future expansion.

References

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Copyright

Copyright © 2026 Mrs. R. Dhanalakshmi, Pranesh M, Shanthi R, Sivaranjini K. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.