Servizo: On-Demand Appliance Repair Platform

Abstract

In today’s fast-paced world, household appliances play a crucial role in daily life, and their malfunctioning can cause significant inconvenience. Servizo: On-Demand Appliance Repair Platform is an innovative online service that connects users with skilled professionals for the repair and servicing of home appliances such as air conditioners, washing machines, refrigerators, and more. The platform provides a seamless booking system where users can request services, schedule appointments, and get doorstep assistance from verified technicians.The core objective of Servizo is to offer a hassle-free, reliable, and efficient solution for appliance maintenance by bridging the gap between customers and service providers. The system ensures transparency through cost estimation, real-time tracking, and customer reviews, enhancing user trust and convenience. By integrating modern web technologies, Servizo streamlines the repair process, reducing the time and effort needed to find qualified professionals.This project aims to revolutionize the home appliance servicing industry by leveraging digital solutions to create an accessible, customer-friendly, and efficient service network.

Introduction

Servizo: On-Demand Appliance Repair Platform is a digital solution designed to simplify and improve the appliance repair industry by connecting customers with verified technicians for doorstep services on appliances like air conditioners, washing machines, and refrigerators. It offers an easy online booking system with transparent pricing, real-time service tracking, and secure payments, ensuring convenience and reliability.

Key Features & Benefits:

• Verified, skilled technicians to ensure service quality and trust.

• Transparent cost estimates and customer ratings to promote accountability.

• Real-time notifications and tracking of repair status.

• Secure digital payments and easy feedback mechanisms.

• Scalable platform built with Angular (frontend) and PHP CodeIgniter (backend), supported by MySQL database and cloud hosting for high availability.

Background & Motivation:
Traditional repair services often suffer from unreliable technician availability, inconsistent pricing, and delays. Existing online platforms improve some aspects but still face challenges like lack of standardization and limited use of AI for scheduling and maintenance prediction. Servizo aims to bridge these gaps by integrating advanced features such as AI-powered predictive maintenance (planned), automatic technician allocation, and a robust admin panel for managing operations.

Applications:
Servizo serves both residential and commercial appliance repair needs, offers emergency services, annual maintenance contracts, and promotes sustainable repair practices.

Methodology & System Architecture:

• Three-tier modular design with responsive frontend and secure backend.

• Secure user authentication with role-based access for customers, technicians, and admins.

• Automated technician matching based on location and availability.

• Google Maps API for live tracking and notifications.

• Multiple secure payment options integrated with popular gateways.

• Data protection with AES-256 encryption and compliance with privacy standards.

Results & Performance:

• Fast service booking (under 1 minute) and technician response (3-5 minutes).

• High user satisfaction (88% rating 4 stars or above).

• Efficient handling of simultaneous users without lag.

• Improved service efficiency, transparency, and reliability compared to traditional and existing platforms.

Impact:
Servizo has the potential to revolutionize appliance repair by offering a customer-friendly, transparent, and scalable platform that addresses key pain points in the industry such as delays, trust issues, and inconsistent service quality.

Conclusion

The Servizo: On-Demand Appliance Repair Platform successfully streamlines the process of booking and managing appliance repair services. By leveraging Angular18 for the frontend and PHP CodeIgniter for the backend, the system provides a seamless,efficient, and scalable solution. The results demonstrate that Servizo effectively reduces service booking time, enhances technician response, and improves overall user satisfaction.The system addressesthe inefficiencies of traditional repair service methods by offering real-time tracking, secure digital payments, and automated technician allocation. While challenges such as service availability in remote areas and peak-hour delays remain, future enhancements like AI-driven predictive maintenanceand optimized resource management will further strengthen the platform’s effectiveness.In conclusion, Servizo has the potential to become a leading digital solution in the appliance repair industry, offering convenience, transparency, and reliability to users.

References

[1] Angular Team. (2024). Angular 18: The Complete Guide to Modern Web Development. Retrieved from https://angular.io [2] Ellis, K., & Smith, J. (2023). Efficient Web Application Development Using PHP CodeIgniter. Journal of Web Technologies, 15(2), 45-58. [3] Singh, R., & Patel, M. (2022). On-Demand Service Platforms: Trends and Challenges in the Digital Era. International Journal of Computer Applications, 180(5), 30-42. [4] Kumar, A., & Sharma, V. (2023). Optimization of Service Request Systems Using AI and Cloud Computing. Proceedings of the International Conference on Smart Technologies, 12(3), 112-120.

Copyright

Copyright © 2025 Snehal Dengane, Pragati Khedekar , Yash Rathod, Naresh Shende. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.