Society Complaint Management System: A MERN Stack-Based Web Platform for Efficient Residential Community Management

Abstract

This paper presents the design and implementation of a Society Complaint Management System, a web-based application developed using the MERN stack (MongoDB, Express.js, React.js, Node.js) to improve the efficiency and transparency of residential community management. Traditional housing societies rely heavily on manual methods such as registers, notice boards, and verbal communication, leading to delays, mismanagement, and lack of accountability. The proposed system introduces a centralized digital platform that enables residents to raise complaints, track their status in real-time, and receive updates through an interactive dashboard. Administrators are provided with role-based access to manage complaints, update their progress, publish notices, and handle permission requests. The system uses JWT-based authentication for secure login and ensures data integrity through structured database management. The results demonstrate improved communication, reduced response time, and efficient handling of society operations. The system offers a scalable and user-friendly solution that supports the digital transformation of residential societies. Keywords: Society Management System, Complaint Management, MERN Stack, JWT Authentication, Web Application, Residential Community

Introduction

The text describes a Society Complaint Management System designed to replace inefficient manual methods used in residential society management.

Traditional systems rely on paper-based complaint handling, notices, and communication, which leads to delays, lack of transparency, poor record management, and weak communication between residents and administrators. Residents cannot track complaints, and administrators struggle with coordination and accountability.

To solve these issues, the proposed system introduces a web-based MERN stack platform that allows residents to submit and track complaints online while administrators manage and resolve them through a centralized dashboard. It improves transparency, reduces manual workload, and enhances communication.

The system uses a three-tier architecture:

• Frontend (React.js): User interface for residents, admins, and complaint submission.
• Backend (Node.js + Express): Handles authentication, complaint processing, and business logic.
• Database (MongoDB): Stores user data, complaints, notices, and permissions.

Key features include role-based access control, secure login with JWT authentication, real-time complaint tracking, notice management, and secure data handling. Testing confirms improved usability, security, and performance.

Overall, the system makes society management more efficient, transparent, secure, and user-friendly, while reducing delays and manual errors compared to traditional methods.

Conclusion

The Society Complaint Management System has been successfully designed and implemented as a web-based solution to address the challenges associated with traditional residential society management. The system effectively digitizes key operations such as complaint handling, notice distribution, and communication between residents and administrators, thereby improving overall efficiency and transparency. This project focused on developing a centralized platform using the MERN stack that enables residents to register complaints, track their status in real time, and access important notices. The system also provides administrators with tools to manage complaints, update their progress, and communicate effectively with residents. By integrating multiple functionalities into a single platform, the system eliminates the need for manual processes and reduces administrative workload. The proposed system successfully achieves its primary objectives by providing a structured and efficient complaint management process. It ensures transparency by allowing users to monitor the status of their complaints and enhances communication through instant notice updates. The implementation of role-based access control improves security, while the use of modern web technologies ensures scalability and responsiveness. The system also demonstrates high performance and reliability during testing. In conclusion, the society complaint management system represents a significant step toward the digital transformation of residential society management. by addressing the limitations of traditional systems and providing a comprehensive, user-friendly solution, the project contributes to improved efficiency, transparency, and user satisfaction. the system serves as a strong foundation for further enhancements and can be extended to include additional features in the future, making it a valuable tool for modern residential communities.

References

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Copyright

Copyright © 2026 Mr. Shyam Naik, Anshu Sharma, Ashwath Ayinipully, Atharva Gandhe, Anurag Khare, Aryan Borkar, Adarsh Band. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.