Stakeholder Analysis and Task Tracker System for PMAY Project Management

Abstract

This paper presents a field-validated study aimed at improving the project management framework under the PradhanMantriAwasYojana(PMAY).Throughin-depthstakeholdersurveys,on-groundchallengesweremapped,leadingto the developmentofacustomdigitalprototype—aninteractiveTaskTrackerSystem.Theprototypeaddressescriticalgapsin stakeholder communication, transparency, multilingual accessibility, and deadline adherence. The proposed tool includes stakeholder-specific dashboards, multilingual interfaces, visual progress indicators, and an alert mechanism. The results demonstrate the system\'s potential to reduce delays, streamline workflows, and enhance accountability. Recommendations and future integration paths are also outlined.

Introduction

The Pradhan Mantri Awas Yojana (PMAY) aims to provide “Housing for All” by 2022 but faces significant delays, communication gaps, and lack of digital oversight. This study, based on stakeholder surveys and interviews across six key groups (beneficiaries, contractors, project consultants, local authorities, banks, and district officers), identifies critical issues in project management and proposes a digital Task Tracker System prototype to improve transparency, accountability, and coordination.

Key challenges identified include:

• Beneficiaries face language barriers, unclear form instructions, and low digital literacy.

• Contractors experience payment delays, unclear tasks, and approval bottlenecks.

• Authorities lack centralized progress monitoring tools.

• Financial institutions deal with inconsistent beneficiary documentation, delaying fund disbursement.

Analysis revealed major delays in fund disbursement (over 60% of contractors face payment delays exceeding two months) and construction, caused by late approvals, labor shortages, and poor coordination. Bureaucratic inefficiencies and documentation errors further exacerbate delays.

To address these, the prototype offers:

• Stakeholder-specific dashboards with role-based task tracking and clear deadlines.

• Multilingual forms to enhance beneficiary accessibility.

• Real-time progress monitoring and alert systems.

• Features to streamline approvals and automate notifications for payments and inspections.

This digital intervention is designed to close communication gaps, reduce delays, and enhance accountability throughout the PMAY project lifecycle.

Conclusion

The PMAY project faces several challenges, including inefficiencies in resource allocation, delays in construction, communication gaps, and lack of proper tracking. This paper identified these issues through stakeholder feedback and case studies, proposing a digital solution to improve PMAY\'s project management. The PMAY Task Tracker System is designed to address these challenges by offering a user-friendly,multilingual platform. It enables real-time monitoring, better communication, and clearer accountability across stakeholders. Features like color-coded task tracking, automated alerts, and role-based dashboards have been well-received during testing, confirming their potential to streamline the process and reduce delays. By integrating this system into PMAY’s existing framework, it’s possible to improve transparency and ensure timely project completion. Pilot testing in select projects will allow further refinement before full-scale implementation, making the process more efficient and delivering better results for beneficiaries. Ultimately, this solution promises to enhance the efficiency and success of PMAY, ensuring faster delivery of affordable housing with greater stakeholder satisfaction.

References

[1] MinistryofHousing andUrbanAffairs,PradhanMantriAwasYojana –UrbanGuidelines,GovernmentofIndia,2021. [2] U.Patil,“InterviewonPMAYImplementationandOn-SiteIssues,”PMCConsultant,PuneMunicipalCorporation,February2025.. [3] A. Gupta, “Leveraging Digital Tools in Urban Housing Management,” Construction Technology and Practice Journal, vol. 19, no. 2, pp. 35–41,2020. [4] R. Sharma, P. Jain, and M. Mehta, “Mobile Application-Based Monitoring in Housing Projects,” International Journal of ConstructionInnovation, vol. 21, pp. 111–118, 2021. [5] S. Patil and M. Deshmukh, “Stakeholder Efficiency in Urban Public Housing Schemes,” Project Management India Journal, vol. 15, no. 3, pp. 47–54, 2020. [6] A.Chand,R.Pradhan,andK.Singh,“DigitalDashboardsforConstructionProjectTracking,”InternationalJournalofConstruction Technology, vol. 33, pp. 22–30, 2018. [7] H.HalderandJ.Koley,“ThePMAYSchemeinIndia:APolicyandImplementationStudy,”AffordableHousingPolicyReview,vol.12, pp.89–95,2022.

Copyright

Copyright © 2025 Janhavi Ashok Raut, Prof. Ar. Anagha Pathak, Prof. Er. Pravin Vyankatrao Khandve. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.